- VOLUME
- Vol. 11 | (1)
- ABSTRACT FILE
- 1404465620505.pdf
- TITLE
- Quality management for universities’ transnational education in Taiwan: An ISO 9004-based evaluation approach
- KEYWORDS
- higher education, transnational education, offshore program, quality management, ISO 9004
This study aims to examine the quality of offshore program management based on ISO (International Organization for Standardization) 9004 for universities in Taiwan, the difference between the quality evaluated and the expectation of the interested parties and its impact on their satisfaction level by surveying the students and staff/faculty involved in the offshore programs hosted by TREE University, Taiwan. It is found that respondents have considerably high evaluation of quality management based on ISO 9004 toward its offshore programs. Nevertheless, there are gaps between real quality and expectation found in some constructs for the interested parties including students and staff/faculty and these gaps results in impact on the satisfaction, especially in the ‘process management’ and ‘improvement, innovation and learning’ constructs.